NTE Mk4

Openreach Master Socket

You can see the 2 ports one for phone and data, the modem or router goes in the data port and the phone service goes in to the phone port, sometimes you will require a DSL microfilter for testing.

NTE

Openreach or Other ONT

If you are seeing connection drops or slow speed on this type of connection, this is what steps to take.

1 Remove the faceplate from the Openreach master socket

2 plug a microfilter in the test socket

3 Turn off all of your internet equipment this includes Routers and any additional extenders you have connected, also disconnect all LAN port on the router

4 After 10 mins and not before 10 mins time has elapsed plug only your router/modem back in to the test socket on the NTE via a microfilter,

5 leave it for 10 mns now before you interact with the router, but keep a watch on the lights on your equipment, if your router shows that it is back on line do some tests yourself. The best way to test your speed throughput is to turn the WIFI off on the router, and using a CAT5e or above cable only connect a computer,

6 Make sure your Ethernet port is set to 1000/1000 or 1 GIG in the Speed and Duplex (WINDOWS PC) or your speed it be. The best site is speedtest.net try to do some tests to see if the speed has improved, if this has not improved at all get some help from your ISP.

IF YOU DONT GET THIS FAR and see errors in the way your router reboots or if you have any errors at this point you will have to make contact with your ISP this could be by an app on your phone it normally the fattest way to get help, they will the then tests your services to find the issue with you as you might have a line fault and it might require an engineer to resolve it for you.

This type of connection is for Full Fibre.

The connection from the ONT to the router is very important and this grade of cable must always be CAT5E or above, in fact it is recommend this be a CAT6 cable.

During normal use speed are very stable on this type of connection as it is light transmitted down a fibre optic cable direct to the ONT from the exchange.

In most cases when this service goes wrong you will see a red light (please see image) this is a LOS night it indicates that the light from the outside world in to reaching the ONT One thing you can try is to turn it off leave it for 10 mins after this time power it backup, if an engineer has pulled your connection in error this will bring your service back up.

If however the light remains red after this you will need to contact your ISP and report a total loss of service LOS light is showing red on your ONT.

Once every 2 months it's a good practice to give your connection a refresh this can help with slow speeds and issues with lagging or buffering WiFi in the home.  

What you need to do is turn off all your broadband equipment ALL of it. unplug the cable from the ONT to the router unplug all the LAN ports on the router all power leads This will let the connection at the switch or exchange to reset itself sometimes this process has been known to see big improvements in the speeds you get on your local network.

Please do not press any reset buttons unless you have been told to do so be your ISP After the 10 mins reconnect the CAT6 cable to the router and power the router only not anything else, after the router has fully rebooted do a speed test to see if any speed issue you had have now gone.

Use the same process as above, using a CAT6 cable to a ethernet port and remember to turn off the Wi-Fi for the test and set the seed and duplex on the Ethernet port to 1GIG. When you happy the slowly reconnect any extenders you use, (the best ones are from your ISP as they are designed to work with your router) one at a tie so this way it gets full service from your router.

Thank you for reading this page and please feel free to give any feedback here. We hope that his has been usfull and has fixed your issues, for more help please email in broadband support